Privacy Policy
Cera Pura Artesanal operates this service and is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard information gathered through our online platform.
Information Collection and Use
We collect different types of information for various purposes to provide and improve our service to you.
Personal Data:
While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personal data may include, but is not limited to:
- Information you provide when creating an account, placing an order, or contacting us, such as your name, billing address, shipping address, and payment details.
- Information you provide when subscribing to newsletters or participating in surveys or promotions.
- Any other information you voluntarily provide to us.
Usage Data:
We may also collect information on how the service is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data:
We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Use of Data
Cera Pura Artesanal uses the collected data for various purposes:
- To provide and maintain this service.
- To process your orders and manage transactions.
- To provide customer support.
- To provide notice about changes to our service.
- To allow you to participate in interactive features of our service when you choose to do so.
- To monitor the usage of the service.
- To detect, prevent and address technical issues.
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
- To improve our site and services.
- For internal business purposes, such as data analysis, identifying usage trends, and improving our online platform's functionality.
Legal Basis for Processing Personal Data Under GDPR
If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal data described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
Cera Pura Artesanal may process your Personal Data because:
- We need to perform a contract with you (e.g., process your order).
- You have given us permission to do so (consent).
- The processing is in our legitimate interests and it's not overridden by your rights.
- To comply with the law.
Disclosure of Data
We may disclose your personal data in the good faith belief that such action is necessary:
- To comply with a legal obligation.
- To protect and defend the rights or property of Cera Pura Artesanal.
- To prevent or investigate possible wrongdoing in connection with the service.
- To protect the personal safety of users of the service or the public.
- To protect against legal liability.
We may share your information with third parties who provide services on our behalf, such as payment processors, shipping companies, and IT service providers. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed. We do not sell your personal data.
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
International Data Transfers
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside Brazil and choose to provide information to us, please note that we transfer the data, including Personal Data, to Brazil and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Your Data Protection Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Cera Pura Artesanal aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you.
- The right of rectification.
- The right to object.
- The right of restriction.
- The right to data portability.
- The right to withdraw consent.
You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Retention of Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at the following physical address:
Cera Pura Artesanal
1503 Rua Augusta
São Paulo, SP, 01305-100
Brazil